Frequently asked questions
How long does delivery take?
Most US orders arrive in 3–7 business days after processing. See our shipping page for details.
Will it arrive before Christmas?
For US delivery before Christmas, order by December 14.
How do I choose the right size?
Each product page has a size guide. Measure your pet and pick the larger size if they are between sizes. Not sure? Message us with your pet's weight and breed.
Are the beds and blankets washable?
Yes — unless the product page says otherwise, covers are machine washable on a gentle cycle.
Can I return an item?
Yes, within 30 days of delivery. See Returns & Refunds.
How can I track my order?
You'll get a tracking link by email once your order ships.